ApexConvertSupport
We answer within two business days (Perth, Western Australia time).
Contact us
Email support@apexconvert.dev. To help us answer quickly, include:
- your ApexConvert, WordPress and WooCommerce versions (WooCommerce → Status shows them);
- your theme, and whether you use the block or classic cart and checkout;
- what you expected, what happened, and the page address where it happened.
Pro customers: please send the email address you bought with, never your licence key.
Free edition users: once the plugin is listed, please post on its WordPress.org support forum so other store owners can benefit too.
Licences
Activating: in WordPress, open ApexConvert's settings, go to the Advanced tab, find the Licence box, paste the key from your receipt email and select Activate. Starter covers 1 site, Pro covers 5 and Agency is unlimited.
Moving to another site: deactivate the key on the old site first, then activate it on the new one.
Lost key or invoice: both are on your Lemon Squeezy order page, linked from your receipt email.
Renewals and cancelling
Plans renew yearly at the same price you first paid. You can cancel any time from the link in your receipt email; your licence works until the end of the year you've paid for. If a licence lapses, Pro features switch off and your settings are kept.
Refunds
If ApexConvert Pro isn't right for your store, ask within 14 days of purchase for a full refund. See the refund policy.
Common questions
The cart drawer doesn't open after adding to cart.
Check that the drawer is on in ApexConvert → Home, and that "open after add" is on for product pages. If you use a caching or optimisation plugin, clear its cache after changing settings. Some themes use their own mini-cart; tell us your theme and we'll check it.
The free-shipping bar shows the wrong amount.
The bar uses your WooCommerce shipping zones. Check that the zone for the shopper's address has a free-shipping method with a minimum amount, and whether your goal counts tax and discounts the way you expect.
Does ApexConvert work with my page cache or CDN?
Yes. Exclude the cart, checkout and my-account pages from full-page caching, as WooCommerce recommends. After updating ApexConvert, purge your page and CDN caches.
Is ApexConvert translated?
It's translation-ready, with a .pot file, and includes a wpml-config.xml so WPML and Polylang can translate the text you type into the settings.
How do I remove everything?
Deactivate and delete the plugin from WordPress. Uninstall removes ApexConvert's settings and data and keeps your order history.